Mastering Digital Employee Experience Monitoring and Management
Certified Nexthink Administrator
Certified Nexthink Administrator
Certified Nexthink Administrator
SC361
14.Jun.2026 to 18.Jun.2026
Istanbul - Radisson Blu Hotel, Istanbul Sisli
Cost5000 £ GBP
Course overview
Who Should Attend
Course Outline
Associations
Schedular and fees
Introduction
This 5-day program provides participants with a solid understanding of Nexthink’s capabilities for monitoring, analyzing, and enhancing the Digital Employee Experience (DEX). The course covers the core features of the Nexthink platform, from installation and configuration to analytics, troubleshooting, and automation.
While this training is designed in alignment with Nexthink administrative best practices, it does not represent an official or accredited Nexthink certification program.
Course Objectives of Certified Nexthink Administrator
At the end of this program participants will be qualified to:
Understand Nexthink architecture, components, and data flow.
Configure and manage the Nexthink platform environment.
Perform effective endpoint monitoring and data investigations.
Interpret analytics and dashboards to enhance digital experiences.
Apply best practices in troubleshooting and automation.
Course Methodology of Certified Nexthink Administrator
Lectures and Expert Insights: Leading industry experts will share their insights and best practices.
Case Studies: Analyze real-world talent acquisition challenges and solutions.
Group Discussions: Engage in meaningful discussions and share experiences with peers.
Role-Playing and Simulations: Practice recruitment scenarios to enhance skills.
Hands-on Workshops: Gain practical experience in using recruitment tools and techniques.
Organizational Impact of Certified Nexthink Administrator
Improved visibility into digital workplace performance.
Reduced IT incidents through proactive monitoring and insights.
Enhanced user satisfaction and productivity.
Better alignment between IT operations and end-user experience goals.
Personal Impact of Certified Nexthink Administrator
Strengthened understanding of digital experience management.
Ability to configure and use Nexthink tools effectively.
Enhanced analytical and diagnostic problem-solving skills.
Preparedness to manage Nexthink-based environments in enterprise settings.
Who Should Attend
IT Administrators and Engineers
Digital Workplace Managers
Service Desk and Operations Managers
Endpoint and User Experience Specialists
Course Outline
Day 1
Introduction to Nexthink and Digital Experience Management
Overview of Digital Employee Experience (DEX) concepts
Nexthink platform architecture and components
Understanding the role of the Collector, Engine, and Portal
Data flow and key Nexthink functionalities
Navigating the Nexthink Portal interface
Day 2
System Configuration and Administration
Setting up and managing users, roles, and permissions
Configuring endpoints and network connectivity
Managing collectors and ensuring data accuracy
Engine maintenance and health monitoring
Backup, recovery, and upgrade considerations
Day 3
Investigations and Dashboards
Introduction to Investigations and Metrics
Building and managing dashboards
Using Nexthink Finder for real-time insights
Customizing views and analytics for IT teams
Hands-on data interpretation scenarios
Day 4
Automation, Alerts, and Troubleshooting
Understanding automation within Nexthink
Creating rules, alerts, and remediation actions
Monitoring system health and performance
Common troubleshooting techniques and case examples
Best practices in endpoint and user support optimization
Day 5
Advanced Analytics and Implementation Strategy
Leveraging analytics for proactive IT operations
Integrating Nexthink with ITSM and monitoring tools
