In organizations where general services manage a diverse range of assets—from vehicles and office spaces to coffee services and storerooms—effective logistics and asset management is crucial. Managing these services often involves not just overseeing the physical assets but also ensuring accurate invoicing, timely rent collection, resource allocation, and service quality.
This training program is tailored to empower general services teams with the skills necessary to streamline operations, improve asset oversight, and strengthen internal processes using practical tools such as Microsoft Excel. Participants will learn how to create efficient invoicing systems, monitor the usage and rental of assets, manage logistical tasks, and maintain clear records for accountability and reporting purposes.
Through hands-on exercises, real-world examples, and guided practice in Excel, participants will enhance their ability to manage day-to-day services effectively while improving coordination across departments. The course emphasizes practicality, aiming to deliver immediate skills improvement that can significantly impact daily operations and service excellence.
Understand the principles and best practices of logistics and asset management in general services.
Develop and implement efficient systems for asset tracking and service invoicing.
Use Microsoft Excel effectively for managing invoices, task tracking, and reporting.
Improve coordination and scheduling for logistical tasks and resource usage.
Ensure accurate and transparent documentation for all asset-related transactions.
Enhance problem-solving and organizational skills in a multi-service environment.
Apply best practices for vehicle, office, and equipment management.
Establish clear procedures for service requests, rentals, and issue tracking.
Lectures and Expert Insights: Leading industry experts will share their insights and best practices.
Case Studies: Analyze real-world talent acquisition challenges and solutions.
Group Discussions: Engage in meaningful discussions and share experiences with peers.
Role-Playing and Simulations: Practice recruitment scenarios to enhance skills.
Hands-on Workshops: Gain practical experience in using recruitment tools and techniques.
Streamlined general services operations and reduced administrative errors.
Improved accuracy and timeliness in invoicing, collections, and reporting.
Better utilization and accountability of company assets.
Enhanced service satisfaction for internal and external stakeholders.
Increased transparency and reduced risks through stronger documentation.
Empowered general services teams capable of proactive logistical management.
Efficient resource allocation and cost savings through better tracking and planning.
Gaining practical skills in logistics coordination and asset management.
Building proficiency in using Excel for real-world service and asset management tasks.
Improving organizational, time management, and reporting skills.
Developing confidence in managing a variety of services and assets.
Enhancing career prospects by demonstrating expertise in operational management.
Strengthening communication and coordination abilities across teams.
General Services Officers and Coordinators
Asset Management Staff
Administrative Professionals handling logistics and invoicing
Facility and Office Services Staff
Operations and Support Services Personnel
Storekeepers and Fleet Coordinators
Anyone responsible for managing company assets, services, and logistical operations
Overview of General Services Operations
Key Concepts: Logistics, Asset Management, and Service Coordination
Identifying and Categorizing Assets and Services
Setting Up an Asset Inventory System
Introduction to Basic Excel Tools for Asset Lists
Creating a Sample Asset Register in Excel
Principles of Accurate and Transparent Invoicing
Managing Rental Agreements for Offices, Vehicles, Equipment
Issuing and Tracking Invoices Using Excel
Managing Payments and Receipts
Handling Common Challenges in Billing and Rental Tracking
Building an Invoice Template in Excel
Task Planning and Prioritization Techniques
Managing Service Requests and Issue Tracking
Using Excel to Create Task Lists, Calendars, and Reminders
Communication and Coordination with Other Departments
Handling Emergencies and Last-Minute Requests
Creating a Service Request Tracker in Excel
Designing Useful Reports: Asset Usage, Billing Status, Service Completion
Visualizing Data in Excel: Charts, Pivot Tables, and Dashboards
Monitoring KPIs for General Services
Problem-Solving Techniques in Logistics Management
Continuous Improvement: How to Optimize Services Over Time
Building a Monthly Asset and Services Report in Excel
Integrating Logistics, Asset Management, and Service Delivery Systems
Setting up Standard Operating Procedures (SOPs) for General Services
Leveraging Technology for Greater Efficiency (Mobile Apps, Advanced Excel Functions)
Preparing for Growth: Scaling Systems for More Assets and Services
Designing a Full General Services Management Workflow
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