Governments today face a broad range of crises—from public health emergencies and natural disasters to political upheaval and economic shocks. Effective crisis management and decision-making are critical to ensuring stability, safeguarding citizens, and maintaining public trust. This course equips government professionals with the frameworks, tools, and leadership strategies needed to manage crises swiftly, transparently, and decisively.
Understand the nature and types of crises in the public sector.
Apply strategic and operational crisis response frameworks.
Enhance decision-making under pressure with limited information.
Communicate effectively during crises to internal and external stakeholders.
Build organizational resilience and post-crisis recovery plans.
Lectures and Expert Insights: Leading industry experts will share their insights and best practices.
Case Studies: Analyze real-world talent acquisition challenges and solutions.
Group Discussions: Engage in meaningful discussions and share experiences with peers.
Role-Playing and Simulations: Practice recruitment scenarios to enhance skills.
Hands-on Workshops: Gain practical experience in using recruitment tools and techniques.
Strengthened institutional readiness and responsiveness.
Improved coordination across departments and agencies.
Enhanced public trust through transparent and timely actions.
Reduced risk of escalation and long-term damage.
A culture of resilience and preparedness embedded in governance structures.
Greater confidence in leading during high-pressure situations.
Practical skills in emergency planning and critical thinking.
Improved communication and media handling capabilities.
Insight into real-life crisis scenarios and lessons learned.
Senior government officials and public sector leaders
Emergency and disaster response coordinators
Strategic planning and security units
Policy makers and advisors
Public information and communications officers
Types of crises (natural, political, financial, health, security)
Key principles of public sector crisis management
Case studies of government crisis successes and failures
The anatomy of a fast-moving crisis
National and inter-agency crisis management models
Roles and responsibilities: leadership, communication, operations
Command and control structures in emergencies
Establishing crisis units and coordination teams
Decision-making models in volatile and uncertain environments
Managing limited or conflicting information
Scenario planning and rapid assessment tools
Ethics and accountability during crisis decisions
Communicating with clarity and credibility under pressure
Media handling and misinformation management
Stakeholder and community engagement
Developing a crisis communication strategy
Institutional learning and debriefing after a crisis
Business continuity and future preparedness
Designing crisis simulations and drills
Strengthening your agency’s crisis readiness
